Frequently Asked Questions

Everything you need to know about SANDMARC Refurbished gear.

What does 'Refurbished' mean for SANDMARC products?

Every refurbished product undergoes a rigorous inspection process, including cleaning, functional testing, and repackaging. Our goal is to ensure the gear performs like new, though it may have minor cosmetic imperfections.

Do refurbished items come with a warranty?

Yes, all SANDMARC Refurbished products include a 1-year limited warranty that covers any manufacturing defects or functional issues.

What is the return policy for refurbished gear?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in the same condition as received.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping varies by location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the accessories included with refurbished lenses and filters?

Yes, all refurbished units ship with the essential accessories required for operation, such as lens caps, mounting clips, or carrying pouches, just like our new products.