Returns & Exchanges

We stand by the quality of our certified pre-owned gear with a 30-day money-back guarantee. If you are not completely satisfied with your SANDMARC Refurbished purchase, we offer a seamless return and exchange process to ensure you have the right tools for your creativity.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the refurbished items you wish to return or exchange.

2

Print Prepaid Label

Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Pack and Ship

Securely pack the electronics in their original SANDMARC packaging, ensuring all accessories are included, and drop the parcel at any authorized carrier location.

4

Quality Inspection & Refund

Our technicians will inspect the returned gear to verify its condition, after which your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing